Key Holder’s Wine Club Frequently Asked Questions
Q: What are the benefits of being a Key Holder’s Wine Club Member?
One-Bottle Member Benefits:
- One Classic handcrafted bottle of wine every month for $19.99.
- Discounts (see discount structure below).
- Complimentary rewards issued to your membership on your birthday.
- Expect something extra special during the month of June as we celebrate our Anniversary Month.
- Monthly Key Holder’s Club newsletter with insider tasting notes, access to pre-released wine, and recipes from our Executive Chef.
- Enjoy exclusive events and dinners for members only.
Two-Bottle Member Benefits:
All of the above benefits, PLUS:
- Two complimentary Classic tastings ($16 value) or two complementary glasses of wine ($16 value) from our Classic Collection each month (complimentary tastings and glasses do not carry over into the following month).
Q: What discounts do I receive as a Key Holder Member?
- 10% off 1-5 bottles
- 15% off 6-11 bottles
- 20% off 12+ bottles
- 10% off gift shop merchandise
Q: When should I expect my birthday rewards?
Birthday rewards are issued a month before your birthday month and expire a month after your birthday month.
Q: What is the price of the Key Holder’s Club?
Monthly Pick Up (Variety):
- 1 Bottle $19.99
- 2 Bottle $39.99
*Quarterly Ship Price (Variety):
- 1 Bottle $59.99
- 2 Bottle $119.99
Ships March, June, September, and December
Gift Memberships (Variety):
- 3-Month: 1 Bottle $59.99 2 Bottle $119.99
- 6-Month: 1 Bottle $119.99 2 Bottle $239.99
- 12-Month: 1 Bottle $239.99 2 Bottle $479.99
*$30 shipping charge added to each order (subject to change depending on order size).
Q: Which date am I billed?
You will be charged on the last day of the month preceding the month when the wine is available for pickup.
Q: Which day of the month can I pick up my wine?
Your handcrafted wine is available the first day of the month.
Q: What happens if I am unable to pick up my Wine one Month?
We will hold on to your wine as long as you need us to.
Q: Can I ship my wines?
Yes, Key Holder’s Club Members have the option of having their wines shipped to their homes instead of picking them up, which is especially convenient for those out-of-state. If you choose to have wines shipped to you, you will receive 3 wines quarterly if you are a one-bottle member, or 6 bottles quarterly if you are a two-bottle member, both are which are billed quarterly. Prices are $89.99 per three months for a one-bottle membership, and $149.99 per three months for a two-bottle membership, including the cost of shipping. To find out if we can ship to your state, click here.
Q: How long am I committed to stay in the Club, once I become a Wine Club Key Holder Member?
There is an open cancellation policy. You may cancel at any time, and there are no cancellation fees.
Q: I would like to make updates to my Membership. Where may I do that?
You can make updates to your Membership by contacting us at (706) 219-3514 or email firstname.lastname@example.org. You may make changes such as credit card or billing updates, name changes, your Keyholder’s Club preferences.
Q: How do I cancel my Membership?
You can cancel your Membership by visiting our Winery or by contacting us at (706) 219-3514 or email email@example.com
Q: I cancelled and want to rejoin. What are the next steps?
Stop by our Winery or contact us at (706) 219-3514 or email firstname.lastname@example.org